PRIVACY AND DATA PROTECTION

At upshifters, we value the privacy and security of our clients’ personal information. Our commitment to customer satisfaction extends to how we handle personal data.

• Collection and Use of Personal Information: Personal information collected through the https://upshifters.net website is primarily used to provide the requested services. This may include contact details, payment information, and other necessary data to ensure the best service experience.
• Privacy Notice: We are committed to transparent data practices. Our privacy notice, available [here/link to privacy policy], details the types of data we collect, how it is used, and the measures in place to safeguard your information.
• Compliance with Local Laws: Adhering to the laws of the United Arab Emirates, our country of domicile, we ensure that all data collection and processing activities are in line with local privacy laws and regulations.
• Consent and Control: Users provide their consent for data collection when using our services. We respect your right to access, modify, or request the deletion of your personal data at any time.
• Security Measures: We employ robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
• Contact Information: For any questions or concerns about our privacy practices, please contact us at [+966 54 344 8248].

CUSTOMER SATISFACTION

All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, upshifters will under no circumstances be held responsible to satisfy unreasonable expectations or requests. It’s upshifters’s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of the offer of services to its clients. For example, if a client purchases a certain service, but in order to be fully satisfied, upshifters judges that an additional service is necessary, then it is no longer upshifters’s responsibility or commitment to satisfy the client. In other words, upshifters guarantees 100% satisfaction within the framework of its original agreement with the client, according to upshifters’s understanding.
In case a client is not satisfied with upshifters’s Services, the client can ask for a refund on any unused money. upshifters will be happy to process a refund, after reviewing the request.

PAYMENT AND TRANSACTION POLICIES

“UP SHIFTERS FOR SOCIAL MEDIA APPLICATIONS DEVELOPMENT & MANAGEMENT” maintains the https://upshifters.net Website.

• United Arab Emirates is our country of domicile and stipulate that the governing law is the local law.
• Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
• Visa or MasterCard debit and credit cards in AED, SAR will be accepted for payment.
• The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• Cardholders must retain a copy of transaction records and upshifters policies and rules.
• Users are responsible for maintaining the confidentiality of their accounts.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

Refund Policy

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Cancellation Policy

Customers can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.